4U, our Customer Experience Program

4U, our Customer Experience Program

As a client of Bureau Veritas, you expect exceptional, personal service. We developed 4U, our Customer Experience Program, to ensure that we consistently deliver on your expectations. 4U keeps customer experience front-and-center in our day-to-day work.

This is vital as you move along your certification journey. The certification process is rigorous and requires the cooperation of a wide range of people with different roles, responsibilities and backgrounds. Knowing that you have a reliable certification partner who listens and communicates clearly brings you reassurance as you embark on your journey.

Our 4 Essentials
Bureau Veritas Certification customers can expect an experience rooted in 4 Essentials: 
●    Clear and Transparent
●    Reliable
●    Convenient
●    Partner
These 4 Essentials are based on extensive client feedback. At all stages of the certification journey, we keep our service and relationship with our clients consistent with these 4 Essentials.

4U Client Charter
To ensure that our 4 Essentials are put into action, we’ve created a 4U Client Charter. The 4U Client Charter clearly expresses our commitment to delivering premium customer service, and how we make this ideal a reality.

Your feedback
Your feedback is essential when it comes to creating a positive, seamless experience for our clients. Bureau Veritas’ online Customer Satisfaction Survey and complaint procedures help clients to offer feedback easily and efficiently, in line with the requirements of accreditation bodies.
 

HOW BUSINESSES ARE TRANSLATING POLICY COMMITMENTS INTO STRATEGY ?

READ MORE